MOS Outlook Associate (Office 365 and Office 2019)
1 Managing Outlook Accounts
1-1 Add and configure email accounts
1-2 Manage multiple accounts
1-3 Configure account settings
1-4 Synchronize account settings
2 Managing Email Messages
2-1 Create and send email messages
2-2 Format and edit email messages
2-3 Insert and format images and hyperlinks
2-4 Attach files and manage attachments
2-5 Use read receipts and voting buttons
2-6 Manage junk email and phishing protection
3 Managing Contacts
3-1 Create and manage contact lists
3-2 Import and export contacts
3-3 Use contact groups
3-4 Search and filter contacts
4 Managing Calendar
4-1 Create and manage calendar items
4-2 Schedule meetings and appointments
4-3 Set reminders and notifications
4-4 Share calendars and schedule resources
5 Managing Tasks and Notes
5-1 Create and manage tasks
5-2 Set task reminders and due dates
5-3 Create and manage notes
5-4 Organize and categorize tasks and notes
6 Managing Folders and Views
6-1 Create and manage folders
6-2 Organize and move items between folders
6-3 Customize views and filters
6-4 Use search folders and quick steps
7 Managing Rules and Alerts
7-1 Create and manage rules for incoming and outgoing messages
7-2 Set up alerts for new messages and calendar events
7-3 Use the Focused Inbox and Clutter features
8 Managing Data and Security
8-1 Back up and restore data
8-2 Encrypt and digitally sign messages
8-3 Manage permissions and sharing settings
8-4 Use the InPrivate Browsing feature
9 Managing Outlook Settings and Options
9-1 Customize Outlook settings
9-2 Manage Outlook add-ins and extensions
9-3 Configure automatic replies and out-of-office messages
9-4 Use the Outlook Web App (OWA) and mobile apps
10 Troubleshooting and Support
10-1 Troubleshoot common Outlook issues
10-2 Use diagnostic tools and logs
10-3 Access and use support resources
10-4 Perform basic maintenance and optimization tasks
Managing Email Messages in Outlook

Managing Email Messages in Outlook

Managing email messages effectively is crucial for maintaining an organized inbox and improving productivity. This process involves several key concepts, including creating, sending, receiving, organizing, and searching for emails.

Key Concepts

  1. Creating and Sending Emails
  2. Receiving and Reading Emails
  3. Organizing Emails
  4. Searching for Emails

1. Creating and Sending Emails

Creating an email in Outlook involves composing the message, adding recipients, attaching files, and setting options like importance and sensitivity. To create a new email, click on the "New Email" button in the Home tab. This opens a new window where you can enter the recipient's email address, subject, and message body.

For example, if you need to send a report to your manager, you would:

2. Receiving and Reading Emails

Receiving emails in Outlook involves checking your inbox for new messages and reading them. Outlook automatically downloads new emails based on your synchronization settings. To read an email, simply click on it in the inbox list. The email will open in a new window, allowing you to view the content, attachments, and any embedded images.

Imagine your inbox as a mailbox. When new emails arrive, they appear in your inbox folder. By clicking on an email, you open it to read the contents, much like opening a letter to read its message.

3. Organizing Emails

Organizing emails helps keep your inbox clutter-free and makes it easier to find important messages. This can be achieved through actions like moving emails to folders, flagging important messages, and using rules to automate organization.

For instance, you can create a folder named "Project X" to store all emails related to a specific project. To move an email to this folder, right-click the email, select "Move", and choose the "Project X" folder. This action is akin to filing a document in a physical filing cabinet.

4. Searching for Emails

Searching for emails in Outlook allows you to quickly find specific messages based on criteria like sender, subject, date, or keywords. The search functionality is powerful and can be accessed by typing keywords in the search bar at the top of the Outlook window.

Think of the search bar as a magnifying glass. By typing a keyword, you can quickly locate relevant emails, much like using a magnifying glass to find a specific item in a cluttered room.

In summary, managing email messages in Outlook involves creating and sending emails, receiving and reading them, organizing them for better accessibility, and using search functionality to find specific messages. By mastering these concepts, you can maintain an organized and efficient email workflow.