Cisco Certified Internetwork Expert (CCIE) - Security
1 Network Security Fundamentals
1-1 Introduction to Network Security
1-2 Threat Landscape
1-3 Security Principles and Concepts
1-4 Security Policies and Procedures
1-5 Risk Management
2 Secure Network Design
2-1 Network Architecture and Design
2-2 Secure Network Design Principles
2-3 Network Segmentation
2-4 Secure Network Access
2-5 Secure Network Services
3 Secure Routing and Switching
3-1 Secure Routing Protocols
3-2 Secure Switching
3-3 Secure Network Management
3-4 Secure Network Access Control
3-5 Secure Network Monitoring
4 Secure Wireless Networking
4-1 Wireless Security Fundamentals
4-2 Secure Wireless Network Design
4-3 Wireless Network Access Control
4-4 Wireless Network Monitoring
4-5 Wireless Network Threats and Mitigation
5 Secure Network Services
5-1 Secure DNS
5-2 Secure DHCP
5-3 Secure Network Time Protocol (NTP)
5-4 Secure Network Address Translation (NAT)
5-5 Secure Network Load Balancing
6 Secure Network Access Control
6-1 Network Access Control (NAC) Concepts
6-2 NAC Implementation
6-3 NAC Deployment Models
6-4 NAC Troubleshooting
6-5 NAC Security Best Practices
7 Secure Network Monitoring and Management
7-1 Network Monitoring Tools
7-2 Network Management Protocols
7-3 Network Logging and Analysis
7-4 Network Incident Response
7-5 Network Forensics
8 Secure Network Virtualization
8-1 Network Virtualization Concepts
8-2 Secure Virtual Network Design
8-3 Secure Virtual Network Management
8-4 Virtual Network Threats and Mitigation
8-5 Virtual Network Monitoring
9 Secure Network Automation
9-1 Network Automation Concepts
9-2 Secure Network Automation Tools
9-3 Network Automation Security
9-4 Network Automation Deployment
9-5 Network Automation Monitoring
10 Secure Network Threats and Mitigation
10-1 Network Threats Overview
10-2 Threat Detection and Prevention
10-3 Threat Mitigation Techniques
10-4 Threat Intelligence
10-5 Threat Response and Recovery
11 Secure Network Incident Response
11-1 Incident Response Planning
11-2 Incident Detection and Analysis
11-3 Incident Containment and Eradication
11-4 Incident Recovery
11-5 Incident Reporting and Lessons Learned
12 Secure Network Compliance and Auditing
12-1 Compliance Requirements
12-2 Network Auditing Tools
12-3 Network Compliance Monitoring
12-4 Network Compliance Reporting
12-5 Network Compliance Best Practices
13 Secure Network Infrastructure
13-1 Secure Network Infrastructure Design
13-2 Secure Network Infrastructure Management
13-3 Network Infrastructure Threats and Mitigation
13-4 Network Infrastructure Monitoring
13-5 Network Infrastructure Compliance
14 Secure Network Operations
14-1 Network Operations Concepts
14-2 Secure Network Operations Management
14-3 Network Operations Monitoring
14-4 Network Operations Incident Response
14-5 Network Operations Compliance
15 Secure Network Troubleshooting
15-1 Network Troubleshooting Concepts
15-2 Secure Network Troubleshooting Tools
15-3 Network Troubleshooting Techniques
15-4 Network Troubleshooting Incident Response
15-5 Network Troubleshooting Best Practices
6.4 NAC Troubleshooting

6.4 NAC Troubleshooting

Key Concepts

Network Admission Control (NAC) Troubleshooting involves diagnosing and resolving issues related to NAC implementations. Key concepts include:

1. Device Authentication Issues

Device Authentication Issues occur when devices fail to authenticate with the NAC system. This can be due to incorrect credentials, misconfigured authentication servers, or network connectivity problems.

Example: A laptop fails to authenticate on the network because the credentials stored in the device's NAC client are outdated. The administrator updates the credentials, and the device successfully authenticates.

2. Policy Enforcement Failures

Policy Enforcement Failures happen when the NAC system fails to apply the appropriate policies to authenticated devices. This can result in devices gaining unauthorized access or not receiving the necessary network resources.

Example: A printer is authenticated but does not receive the correct VLAN assignment due to a misconfigured policy. The administrator reviews the policy settings and corrects the VLAN assignment, ensuring the printer receives the appropriate network resources.

3. Network Connectivity Problems

Network Connectivity Problems arise when devices experience issues connecting to the network after authentication. This can be due to incorrect IP address assignments, DNS issues, or network device misconfigurations.

Example: A smartphone successfully authenticates but cannot access the internet due to an incorrect DNS server configuration. The administrator updates the DNS settings, and the smartphone gains internet access.

4. NAC Agent Failures

NAC Agent Failures occur when the NAC client software on devices fails to operate correctly. This can prevent devices from authenticating or communicating with the NAC system.

Example: A desktop computer's NAC agent crashes during authentication, preventing it from accessing the network. The administrator reinstalls the NAC agent, and the computer successfully authenticates and connects to the network.

5. Authentication Server Issues

Authentication Server Issues happen when the authentication servers used by the NAC system experience problems. This can result in devices being unable to authenticate or receiving incorrect authentication responses.

Example: The RADIUS server used for NAC authentication goes offline, causing all devices to fail authentication. The administrator restarts the RADIUS server, and devices can authenticate again.

6. Policy Server Issues

Policy Server Issues occur when the policy servers used by the NAC system experience problems. This can result in incorrect or inconsistent policy enforcement across the network.

Example: The policy server fails to distribute updated policies to network devices, causing outdated policies to be enforced. The administrator restarts the policy server, ensuring that all devices receive the latest policies.

Examples and Analogies

Think of NAC Troubleshooting as a security checkpoint at an airport. Device Authentication Issues are like passengers with invalid tickets, Policy Enforcement Failures are like allowing passengers to board the wrong flight, Network Connectivity Problems are like passengers unable to reach their gates, NAC Agent Failures are like malfunctioning boarding passes, Authentication Server Issues are like a broken ticket scanner, and Policy Server Issues are like a misconfigured boarding gate.

In summary, NAC Troubleshooting is essential for ensuring that devices authenticate correctly, policies are enforced accurately, and network connectivity is maintained. By understanding and addressing Device Authentication Issues, Policy Enforcement Failures, Network Connectivity Problems, NAC Agent Failures, Authentication Server Issues, and Policy Server Issues, administrators can maintain a secure and functional NAC system.