CompTIA IT Fundamentals (ITF+)
1 Introduction to IT
1-1 Overview of IT
1-2 IT Careers and Job Roles
1-3 IT Certifications
2 Hardware
2-1 Components of a Computer System
2-2 Peripheral Devices
2-3 Storage Devices
2-4 Input and Output Devices
2-5 Power Supplies and Cooling Systems
3 Networking
3-1 Networking Concepts
3-2 Network Types
3-3 Network Components
3-4 Network Configuration
3-5 Network Security
4 Mobile Devices
4-1 Mobile Device Types
4-2 Mobile Device Connectivity
4-3 Mobile Device Management
4-4 Mobile Device Security
5 Hardware and Network Troubleshooting
5-1 Troubleshooting Methodology
5-2 Common Hardware Issues
5-3 Common Network Issues
5-4 Troubleshooting Tools
6 Operating Systems
6-1 Operating System Functions
6-2 Windows Operating Systems
6-3 macOS Operating Systems
6-4 Linux Operating Systems
6-5 Mobile Operating Systems
7 Software Troubleshooting
7-1 Troubleshooting Methodology
7-2 Common Software Issues
7-3 Troubleshooting Tools
8 Security
8-1 Security Concepts
8-2 Threats and Vulnerabilities
8-3 Security Best Practices
8-4 Security Tools and Technologies
9 Operational Procedures
9-1 IT Documentation
9-2 Change Management
9-3 Disaster Recovery
9-4 Safety Procedures
9-5 Environmental Controls
10 Software
10-1 Types of Software
10-2 Software Licensing
10-3 Software Installation and Configuration
10-4 Software Updates and Patches
11 Database Fundamentals
11-1 Database Concepts
11-2 Database Management Systems
11-3 Data Storage and Retrieval
12 Security Best Practices
12-1 User Authentication
12-2 Data Protection
12-3 Network Security Best Practices
12-4 Physical Security
13 Cloud Computing
13-1 Cloud Concepts
13-2 Cloud Service Models
13-3 Cloud Deployment Models
13-4 Cloud Security
14 Virtualization
14-1 Virtualization Concepts
14-2 Virtualization Technologies
14-3 Virtualization Benefits
15 IT Support
15-1 Customer Service Skills
15-2 IT Support Tools
15-3 Troubleshooting Techniques
15-4 Communication Skills
16 Emerging Technologies
16-1 Internet of Things (IoT)
16-2 Artificial Intelligence (AI)
16-3 Blockchain
16-4 Augmented Reality (AR) and Virtual Reality (VR)
Hardware and Network Troubleshooting Explained

Hardware and Network Troubleshooting Explained

1. Power Issues

Power issues are common problems that prevent hardware from functioning correctly. Symptoms include devices not turning on, random shutdowns, or inconsistent power supply. Troubleshooting steps include checking the power cord, power outlet, and power supply unit (PSU). Ensure all connections are secure and try using a different outlet or power strip.

Example: Think of a power issue as a light bulb that won't turn on. First, check if the bulb is properly screwed in and if the switch is on. If the bulb still doesn't work, try a different bulb or a different switch to determine if the problem is with the bulb or the switch.

2. Network Connectivity Problems

Network connectivity problems occur when devices cannot connect to a network or the internet. Symptoms include no internet access, slow connection speeds, or intermittent connectivity. Troubleshooting steps include checking the network cable, router, and modem. Ensure all devices are properly connected and try restarting the router and modem.

Example: Imagine a network connectivity problem as a roadblock on a highway. First, check if the road is clear and if all vehicles are properly on the road. If traffic is still slow, try taking a different route or contacting the road maintenance team to clear the blockage.

3. Hardware Compatibility Issues

Hardware compatibility issues arise when new hardware components do not work with existing hardware or software. Symptoms include system crashes, blue screens of death (BSOD), or hardware not being recognized. Troubleshooting steps include checking compatibility with the system's specifications and ensuring the correct drivers are installed.

Example: Consider a hardware compatibility issue as a puzzle piece that doesn't fit. First, check if the piece is the correct shape and size for the puzzle. If it still doesn't fit, try using a different piece or adjusting the surrounding pieces to make it fit.

4. Overheating

Overheating occurs when hardware components generate more heat than they can dissipate, leading to performance issues or system crashes. Symptoms include high temperatures, fan noise, or thermal throttling. Troubleshooting steps include cleaning dust from vents, ensuring proper airflow, and checking for failing fans or heat sinks.

Example: Think of overheating as a car engine that gets too hot. First, check if the engine is getting enough coolant and if the radiator is working properly. If the engine is still overheating, try turning off the air conditioner or driving at a lower speed to reduce the load on the engine.

5. Driver Problems

Driver problems happen when the software that controls hardware components is outdated, corrupted, or missing. Symptoms include hardware not functioning, error messages, or system instability. Troubleshooting steps include updating drivers from the manufacturer's website, using driver update tools, or reinstalling drivers.

Example: Imagine driver problems as a remote control that doesn't work with a new TV. First, check if the remote has fresh batteries and if it's the correct remote for the TV. If the remote still doesn't work, try downloading a new app on your phone that can control the TV or buy a new remote that's compatible with the TV.