About Me
Cisco Certified Internetwork Expert (CCIE) - Collaboration
1 Infrastructure and Services
1-1 Collaboration Infrastructure
1-1 1 Collaboration Architecture
1-1 2 Collaboration Deployment Models
1-1 3 Collaboration Security
1-1 4 Collaboration Management
1-1 5 Collaboration Monitoring
1-2 Collaboration Services
1-2 1 Voice Services
1-2 2 Video Services
1-2 3 Messaging Services
1-2 4 Conferencing Services
1-2 5 Contact Center Services
2 Cisco Unified Communications Manager (CUCM)
2-1 CUCM Architecture
2-1 1 CUCM Components
2-1 2 CUCM Deployment Models
2-1 3 CUCM High Availability
2-1 4 CUCM Scalability
2-2 CUCM Administration
2-2 1 CUCM Installation and Configuration
2-2 2 CUCM User Management
2-2 3 CUCM Device Management
2-2 4 CUCM Call Routing
2-2 5 CUCM Media Resources
2-3 CUCM Advanced Features
2-3 1 CUCM Unified Mobility
2-3 2 CUCM Unified CMIM
2-3 3 CUCM Unified Emergency Services
2-3 4 CUCM Unified Presence
2-3 5 CUCM Unified Unified CMIM
3 Cisco Unity Connection
3-1 Unity Connection Architecture
3-1 1 Unity Connection Components
3-1 2 Unity Connection Deployment Models
3-1 3 Unity Connection High Availability
3-1 4 Unity Connection Scalability
3-2 Unity Connection Administration
3-2 1 Unity Connection Installation and Configuration
3-2 2 Unity Connection User Management
3-2 3 Unity Connection Call Routing
3-2 4 Unity Connection Media Resources
3-2 5 Unity Connection Unified Messaging
3-3 Unity Connection Advanced Features
3-3 1 Unity Connection Unified Mobility
3-3 2 Unity Connection Unified CMIM
3-3 3 Unity Connection Unified Emergency Services
3-3 4 Unity Connection Unified Presence
3-3 5 Unity Connection Unified Unified CMIM
4 Cisco Unified Contact Center Enterprise (UCCE)
4-1 UCCE Architecture
4-1 1 UCCE Components
4-1 2 UCCE Deployment Models
4-1 3 UCCE High Availability
4-1 4 UCCE Scalability
4-2 UCCE Administration
4-2 1 UCCE Installation and Configuration
4-2 2 UCCE User Management
4-2 3 UCCE Call Routing
4-2 4 UCCE Media Resources
4-2 5 UCCE Unified Messaging
4-3 UCCE Advanced Features
4-3 1 UCCE Unified Mobility
4-3 2 UCCE Unified CMIM
4-3 3 UCCE Unified Emergency Services
4-3 4 UCCE Unified Presence
4-3 5 UCCE Unified Unified CMIM
5 Cisco TelePresence
5-1 TelePresence Architecture
5-1 1 TelePresence Components
5-1 2 TelePresence Deployment Models
5-1 3 TelePresence High Availability
5-1 4 TelePresence Scalability
5-2 TelePresence Administration
5-2 1 TelePresence Installation and Configuration
5-2 2 TelePresence User Management
5-2 3 TelePresence Call Routing
5-2 4 TelePresence Media Resources
5-2 5 TelePresence Unified Messaging
5-3 TelePresence Advanced Features
5-3 1 TelePresence Unified Mobility
5-3 2 TelePresence Unified CMIM
5-3 3 TelePresence Unified Emergency Services
5-3 4 TelePresence Unified Presence
5-3 5 TelePresence Unified Unified CMIM
6 Cisco Webex
6-1 Webex Architecture
6-1 1 Webex Components
6-1 2 Webex Deployment Models
6-1 3 Webex High Availability
6-1 4 Webex Scalability
6-2 Webex Administration
6-2 1 Webex Installation and Configuration
6-2 2 Webex User Management
6-2 3 Webex Call Routing
6-2 4 Webex Media Resources
6-2 5 Webex Unified Messaging
6-3 Webex Advanced Features
6-3 1 Webex Unified Mobility
6-3 2 Webex Unified CMIM
6-3 3 Webex Unified Emergency Services
6-3 4 Webex Unified Presence
6-3 5 Webex Unified Unified CMIM
7 Cisco Collaboration Endpoints
7-1 Collaboration Endpoints Architecture
7-1 1 Collaboration Endpoints Components
7-1 2 Collaboration Endpoints Deployment Models
7-1 3 Collaboration Endpoints High Availability
7-1 4 Collaboration Endpoints Scalability
7-2 Collaboration Endpoints Administration
7-2 1 Collaboration Endpoints Installation and Configuration
7-2 2 Collaboration Endpoints User Management
7-2 3 Collaboration Endpoints Call Routing
7-2 4 Collaboration Endpoints Media Resources
7-2 5 Collaboration Endpoints Unified Messaging
7-3 Collaboration Endpoints Advanced Features
7-3 1 Collaboration Endpoints Unified Mobility
7-3 2 Collaboration Endpoints Unified CMIM
7-3 3 Collaboration Endpoints Unified Emergency Services
7-3 4 Collaboration Endpoints Unified Presence
7-3 5 Collaboration Endpoints Unified Unified CMIM
8 Cisco Collaboration Security
8-1 Collaboration Security Architecture
8-1 1 Collaboration Security Components
8-1 2 Collaboration Security Deployment Models
8-1 3 Collaboration Security High Availability
8-1 4 Collaboration Security Scalability
8-2 Collaboration Security Administration
8-2 1 Collaboration Security Installation and Configuration
8-2 2 Collaboration Security User Management
8-2 3 Collaboration Security Call Routing
8-2 4 Collaboration Security Media Resources
8-2 5 Collaboration Security Unified Messaging
8-3 Collaboration Security Advanced Features
8-3 1 Collaboration Security Unified Mobility
8-3 2 Collaboration Security Unified CMIM
8-3 3 Collaboration Security Unified Emergency Services
8-3 4 Collaboration Security Unified Presence
8-3 5 Collaboration Security Unified Unified CMIM
9 Cisco Collaboration Management
9-1 Collaboration Management Architecture
9-1 1 Collaboration Management Components
9-1 2 Collaboration Management Deployment Models
9-1 3 Collaboration Management High Availability
9-1 4 Collaboration Management Scalability
9-2 Collaboration Management Administration
9-2 1 Collaboration Management Installation and Configuration
9-2 2 Collaboration Management User Management
9-2 3 Collaboration Management Call Routing
9-2 4 Collaboration Management Media Resources
9-2 5 Collaboration Management Unified Messaging
9-3 Collaboration Management Advanced Features
9-3 1 Collaboration Management Unified Mobility
9-3 2 Collaboration Management Unified CMIM
9-3 3 Collaboration Management Unified Emergency Services
9-3 4 Collaboration Management Unified Presence
9-3 5 Collaboration Management Unified Unified CMIM
10 Cisco Collaboration Monitoring
10-1 Collaboration Monitoring Architecture
10-1 1 Collaboration Monitoring Components
10-1 2 Collaboration Monitoring Deployment Models
10-1 3 Collaboration Monitoring High Availability
10-1 4 Collaboration Monitoring Scalability
10-2 Collaboration Monitoring Administration
10-2 1 Collaboration Monitoring Installation and Configuration
10-2 2 Collaboration Monitoring User Management
10-2 3 Collaboration Monitoring Call Routing
10-2 4 Collaboration Monitoring Media Resources
10-2 5 Collaboration Monitoring Unified Messaging
10-3 Collaboration Monitoring Advanced Features
10-3 1 Collaboration Monitoring Unified Mobility
10-3 2 Collaboration Monitoring Unified CMIM
10-3 3 Collaboration Monitoring Unified Emergency Services
10-3 4 Collaboration Monitoring Unified Presence
10-3 5 Collaboration Monitoring Unified Unified CMIM
3 Cisco Unity Connection

3 Cisco Unity Connection

Key Concepts

Cisco Unity Connection is a unified messaging solution that integrates voice messaging, email, and fax into a single platform. Key concepts include:

Unified Messaging

Unified Messaging in Cisco Unity Connection combines voice messages, emails, and faxes into a single inbox. This allows users to access all their messages from a single interface, whether it's through email, a phone, or a web portal.

Example: A user receives a voice message, an email, and a fax. With Unified Messaging, all these messages are consolidated into the user's email inbox, making it easier to manage and respond to communications.

Auto-Attendant

Auto-Attendant in Cisco Unity Connection provides automated call handling and routing. It allows organizations to set up menus and prompts that guide callers to the appropriate departments or individuals without the need for a human operator.

Example: A caller dials the main number of a company. The Auto-Attendant greets the caller and provides options such as "Press 1 for Sales," "Press 2 for Support," and "Press 3 for Billing." The caller selects an option, and the call is routed accordingly.

Voice Mailboxes

Voice Mailboxes in Cisco Unity Connection are personal or shared storage spaces for voice messages. Users can configure their mailboxes to receive messages, set up greetings, and manage their voicemail settings.

Example: An employee sets up a personal greeting for their voicemail, such as "You've reached John. I'm currently unavailable, please leave a message." When someone calls and leaves a message, it is stored in the employee's voice mailbox.

Integration with CUCM

Integration with Cisco Unified Communications Manager (CUCM) allows Cisco Unity Connection to work seamlessly with the organization's communication system. This integration enables features like call forwarding, call screening, and unified messaging.

Example: A user receives a call on their CUCM-managed IP phone. If the user is unavailable, the call is forwarded to their Cisco Unity Connection voicemail. The user can then access the voicemail through their email client or phone.

Speech Recognition

Speech Recognition in Cisco Unity Connection allows users to interact with the system using voice commands. This feature enhances usability by enabling hands-free operation and more intuitive message retrieval.

Example: A user can say "Play new messages" to retrieve and listen to their new voice messages without needing to navigate through menus using the phone keypad.

© 2024 Ahmed Baheeg Khorshid. All rights reserved.