Cisco Certified Internetwork Expert (CCIE) - Collaboration
1 Infrastructure and Services
1-1 Collaboration Infrastructure
1-1 1 Collaboration Architecture
1-1 2 Collaboration Deployment Models
1-1 3 Collaboration Security
1-1 4 Collaboration Management
1-1 5 Collaboration Monitoring
1-2 Collaboration Services
1-2 1 Voice Services
1-2 2 Video Services
1-2 3 Messaging Services
1-2 4 Conferencing Services
1-2 5 Contact Center Services
2 Cisco Unified Communications Manager (CUCM)
2-1 CUCM Architecture
2-1 1 CUCM Components
2-1 2 CUCM Deployment Models
2-1 3 CUCM High Availability
2-1 4 CUCM Scalability
2-2 CUCM Administration
2-2 1 CUCM Installation and Configuration
2-2 2 CUCM User Management
2-2 3 CUCM Device Management
2-2 4 CUCM Call Routing
2-2 5 CUCM Media Resources
2-3 CUCM Advanced Features
2-3 1 CUCM Unified Mobility
2-3 2 CUCM Unified CMIM
2-3 3 CUCM Unified Emergency Services
2-3 4 CUCM Unified Presence
2-3 5 CUCM Unified Unified CMIM
3 Cisco Unity Connection
3-1 Unity Connection Architecture
3-1 1 Unity Connection Components
3-1 2 Unity Connection Deployment Models
3-1 3 Unity Connection High Availability
3-1 4 Unity Connection Scalability
3-2 Unity Connection Administration
3-2 1 Unity Connection Installation and Configuration
3-2 2 Unity Connection User Management
3-2 3 Unity Connection Call Routing
3-2 4 Unity Connection Media Resources
3-2 5 Unity Connection Unified Messaging
3-3 Unity Connection Advanced Features
3-3 1 Unity Connection Unified Mobility
3-3 2 Unity Connection Unified CMIM
3-3 3 Unity Connection Unified Emergency Services
3-3 4 Unity Connection Unified Presence
3-3 5 Unity Connection Unified Unified CMIM
4 Cisco Unified Contact Center Enterprise (UCCE)
4-1 UCCE Architecture
4-1 1 UCCE Components
4-1 2 UCCE Deployment Models
4-1 3 UCCE High Availability
4-1 4 UCCE Scalability
4-2 UCCE Administration
4-2 1 UCCE Installation and Configuration
4-2 2 UCCE User Management
4-2 3 UCCE Call Routing
4-2 4 UCCE Media Resources
4-2 5 UCCE Unified Messaging
4-3 UCCE Advanced Features
4-3 1 UCCE Unified Mobility
4-3 2 UCCE Unified CMIM
4-3 3 UCCE Unified Emergency Services
4-3 4 UCCE Unified Presence
4-3 5 UCCE Unified Unified CMIM
5 Cisco TelePresence
5-1 TelePresence Architecture
5-1 1 TelePresence Components
5-1 2 TelePresence Deployment Models
5-1 3 TelePresence High Availability
5-1 4 TelePresence Scalability
5-2 TelePresence Administration
5-2 1 TelePresence Installation and Configuration
5-2 2 TelePresence User Management
5-2 3 TelePresence Call Routing
5-2 4 TelePresence Media Resources
5-2 5 TelePresence Unified Messaging
5-3 TelePresence Advanced Features
5-3 1 TelePresence Unified Mobility
5-3 2 TelePresence Unified CMIM
5-3 3 TelePresence Unified Emergency Services
5-3 4 TelePresence Unified Presence
5-3 5 TelePresence Unified Unified CMIM
6 Cisco Webex
6-1 Webex Architecture
6-1 1 Webex Components
6-1 2 Webex Deployment Models
6-1 3 Webex High Availability
6-1 4 Webex Scalability
6-2 Webex Administration
6-2 1 Webex Installation and Configuration
6-2 2 Webex User Management
6-2 3 Webex Call Routing
6-2 4 Webex Media Resources
6-2 5 Webex Unified Messaging
6-3 Webex Advanced Features
6-3 1 Webex Unified Mobility
6-3 2 Webex Unified CMIM
6-3 3 Webex Unified Emergency Services
6-3 4 Webex Unified Presence
6-3 5 Webex Unified Unified CMIM
7 Cisco Collaboration Endpoints
7-1 Collaboration Endpoints Architecture
7-1 1 Collaboration Endpoints Components
7-1 2 Collaboration Endpoints Deployment Models
7-1 3 Collaboration Endpoints High Availability
7-1 4 Collaboration Endpoints Scalability
7-2 Collaboration Endpoints Administration
7-2 1 Collaboration Endpoints Installation and Configuration
7-2 2 Collaboration Endpoints User Management
7-2 3 Collaboration Endpoints Call Routing
7-2 4 Collaboration Endpoints Media Resources
7-2 5 Collaboration Endpoints Unified Messaging
7-3 Collaboration Endpoints Advanced Features
7-3 1 Collaboration Endpoints Unified Mobility
7-3 2 Collaboration Endpoints Unified CMIM
7-3 3 Collaboration Endpoints Unified Emergency Services
7-3 4 Collaboration Endpoints Unified Presence
7-3 5 Collaboration Endpoints Unified Unified CMIM
8 Cisco Collaboration Security
8-1 Collaboration Security Architecture
8-1 1 Collaboration Security Components
8-1 2 Collaboration Security Deployment Models
8-1 3 Collaboration Security High Availability
8-1 4 Collaboration Security Scalability
8-2 Collaboration Security Administration
8-2 1 Collaboration Security Installation and Configuration
8-2 2 Collaboration Security User Management
8-2 3 Collaboration Security Call Routing
8-2 4 Collaboration Security Media Resources
8-2 5 Collaboration Security Unified Messaging
8-3 Collaboration Security Advanced Features
8-3 1 Collaboration Security Unified Mobility
8-3 2 Collaboration Security Unified CMIM
8-3 3 Collaboration Security Unified Emergency Services
8-3 4 Collaboration Security Unified Presence
8-3 5 Collaboration Security Unified Unified CMIM
9 Cisco Collaboration Management
9-1 Collaboration Management Architecture
9-1 1 Collaboration Management Components
9-1 2 Collaboration Management Deployment Models
9-1 3 Collaboration Management High Availability
9-1 4 Collaboration Management Scalability
9-2 Collaboration Management Administration
9-2 1 Collaboration Management Installation and Configuration
9-2 2 Collaboration Management User Management
9-2 3 Collaboration Management Call Routing
9-2 4 Collaboration Management Media Resources
9-2 5 Collaboration Management Unified Messaging
9-3 Collaboration Management Advanced Features
9-3 1 Collaboration Management Unified Mobility
9-3 2 Collaboration Management Unified CMIM
9-3 3 Collaboration Management Unified Emergency Services
9-3 4 Collaboration Management Unified Presence
9-3 5 Collaboration Management Unified Unified CMIM
10 Cisco Collaboration Monitoring
10-1 Collaboration Monitoring Architecture
10-1 1 Collaboration Monitoring Components
10-1 2 Collaboration Monitoring Deployment Models
10-1 3 Collaboration Monitoring High Availability
10-1 4 Collaboration Monitoring Scalability
10-2 Collaboration Monitoring Administration
10-2 1 Collaboration Monitoring Installation and Configuration
10-2 2 Collaboration Monitoring User Management
10-2 3 Collaboration Monitoring Call Routing
10-2 4 Collaboration Monitoring Media Resources
10-2 5 Collaboration Monitoring Unified Messaging
10-3 Collaboration Monitoring Advanced Features
10-3 1 Collaboration Monitoring Unified Mobility
10-3 2 Collaboration Monitoring Unified CMIM
10-3 3 Collaboration Monitoring Unified Emergency Services
10-3 4 Collaboration Monitoring Unified Presence
10-3 5 Collaboration Monitoring Unified Unified CMIM
5 Cisco TelePresence Explained

5 Cisco TelePresence Explained

Key Concepts

Cisco TelePresence is a suite of video conferencing solutions designed to provide high-definition, immersive communication experiences. Key concepts include:

TelePresence System

A TelePresence System is a comprehensive solution that includes hardware, software, and network components to enable high-quality video conferencing. It provides an immersive experience by delivering high-definition video and audio, creating a sense of presence and engagement.

Example: A company installs a Cisco TelePresence System in their conference room. The system includes large high-definition screens, high-fidelity audio, and intuitive control interfaces. When employees conduct a meeting, they feel as though they are in the same room with remote participants, enhancing collaboration and productivity.

TelePresence Endpoint

A TelePresence Endpoint is a device or software application that connects users to a TelePresence System. Endpoints can range from dedicated hardware units to software clients running on laptops or mobile devices. They enable users to participate in video conferences from various locations.

Example: A sales representative uses a Cisco TelePresence Endpoint on their laptop to join a meeting with clients in another city. The software client provides high-definition video and audio, allowing the representative to engage in a productive discussion without the need for travel.

TelePresence Management Suite (TMS)

The TelePresence Management Suite (TMS) is a centralized management platform that simplifies the deployment, configuration, and monitoring of TelePresence systems. It provides tools for scheduling meetings, managing endpoints, and ensuring optimal system performance.

Example: An IT administrator uses the TMS to schedule a weekly team meeting. The platform automatically configures the necessary endpoints and sends invitations to participants. During the meeting, the TMS monitors system performance and alerts the administrator of any issues, ensuring a smooth experience.

TelePresence Interoperability

TelePresence Interoperability refers to the ability of Cisco TelePresence systems to communicate with other video conferencing solutions. This ensures that users can collaborate with participants using different technologies, enhancing flexibility and reach.

Example: A company uses Cisco TelePresence for internal meetings but needs to collaborate with a partner who uses a different video conferencing system. Through interoperability features, the Cisco TelePresence system seamlessly connects with the partner's system, allowing both parties to participate in the same meeting.

TelePresence Quality of Service (QoS)

TelePresence Quality of Service (QoS) involves implementing network policies to prioritize video and audio traffic, ensuring a high-quality conferencing experience. QoS helps to minimize latency, jitter, and packet loss, which can degrade the quality of video and audio.

Example: A network engineer configures QoS policies on the company's network to prioritize TelePresence traffic. During a video conference, the network ensures that video and audio packets are delivered with minimal delay and disruption, providing a smooth and clear communication experience.