CompTIA A+
1 Mobile Devices
1-1 Explain the basic components and functionality of mobile devices
1-2 Identify common mobile device connectivity issues
1-3 Troubleshoot mobile device hardware and network issues
1-4 Perform basic mobile device synchronization
1-5 Configure and secure mobile devices
1-6 Explain mobile device application management
1-7 Identify common mobile device security threats
1-8 Implement mobile device security best practices
2 Networking
2-1 Explain basic networking concepts
2-2 Identify common networking hardware
2-3 Troubleshoot common networking issues
2-4 Configure and secure wired and wireless networks
2-5 Implement network addressing and name resolution
2-6 Explain network protocols and services
2-7 Identify common network security threats
2-8 Implement network security best practices
3 Hardware
3-1 Explain the basic components of a computer system
3-2 Identify common hardware components and their functions
3-3 Troubleshoot hardware issues
3-4 Install and configure hardware components
3-5 Perform basic hardware maintenance
3-6 Explain power supply and cooling systems
3-7 Identify common hardware security threats
3-8 Implement hardware security best practices
4 Virtualization and Cloud Computing
4-1 Explain virtualization and cloud computing concepts
4-2 Identify common virtualization and cloud computing technologies
4-3 Troubleshoot virtualization and cloud computing issues
4-4 Configure and secure virtualization and cloud computing environments
4-5 Implement virtualization and cloud computing best practices
5 Hardware and Network Troubleshooting
5-1 Explain the troubleshooting process
5-2 Identify common hardware and network troubleshooting tools
5-3 Troubleshoot hardware and network issues
5-4 Implement hardware and network troubleshooting best practices
6 Operating Systems
6-1 Explain the basic components of an operating system
6-2 Identify common operating system components and their functions
6-3 Troubleshoot operating system issues
6-4 Install and configure operating systems
6-5 Perform basic operating system maintenance
6-6 Explain operating system security concepts
6-7 Implement operating system security best practices
7 Security
7-1 Explain basic security concepts
7-2 Identify common security threats and vulnerabilities
7-3 Troubleshoot security issues
7-4 Configure and secure systems and networks
7-5 Implement security best practices
7-6 Explain data destruction and disposal methods
8 Software Troubleshooting
8-1 Explain the software troubleshooting process
8-2 Identify common software troubleshooting tools
8-3 Troubleshoot software issues
8-4 Implement software troubleshooting best practices
9 Operational Procedures
9-1 Explain the importance of operational procedures
9-2 Identify common operational procedures
9-3 Implement operational procedures
9-4 Explain the importance of documentation and training
9-5 Implement documentation and training best practices
9-6 Explain the importance of environmental controls
9-7 Implement environmental controls best practices
9-8 Explain the importance of safety procedures
9-9 Implement safety procedures best practices
Troubleshoot Hardware Issues

Troubleshoot Hardware Issues

Key Concepts

Common Hardware Failures

Common hardware failures include issues with the motherboard, CPU, RAM, storage devices, and peripherals. Symptoms of these failures can range from system crashes and blue screens to hardware not being detected by the system.

Example: Think of a car with a faulty engine. Just as a faulty engine can cause the car to stall or not start, a faulty motherboard can cause a computer to crash or fail to boot.

Diagnostic Tools

Diagnostic tools help identify the root cause of hardware issues. These tools include BIOS/UEFI diagnostics, hardware diagnostic utilities, and physical inspection tools like multimeters and thermal cameras.

Example: Diagnostic tools are like medical instruments used by doctors to diagnose a patient's condition. Just as a stethoscope helps a doctor listen to a patient's heart, a multimeter helps a technician check the voltage and continuity of electronic components.

Troubleshooting Steps

Troubleshooting hardware issues involves a systematic approach. Steps include checking physical connections, updating firmware and drivers, testing individual components, and isolating the faulty part.

Example: Troubleshooting is like solving a puzzle. Each piece (component) must be examined and tested to find the one that doesn't fit (the faulty part). Once identified, the problem can be resolved by replacing or repairing the faulty piece.

Preventive Maintenance

Preventive maintenance helps avoid hardware failures by regularly cleaning and inspecting components, updating software, and ensuring proper cooling and ventilation.

Example: Preventive maintenance is like regular health check-ups for a car. Just as regular oil changes and inspections help keep a car running smoothly, regular maintenance helps keep a computer running efficiently and prevents hardware failures.