Cisco Certified Technician (CCT) - Data Center
1 Data Center Technologies
1-1 Data Center Fundamentals
1-1 1 Data Center Infrastructure
1-1 2 Data Center Design Principles
1-1 3 Data Center Power and Cooling
1-1 4 Data Center Physical Security
1-2 Data Center Networking
1-2 1 Network Design and Architecture
1-2 2 Network Devices and Protocols
1-2 3 Virtual Networking
1-2 4 Network Security
1-3 Data Center Storage
1-3 1 Storage Technologies
1-3 2 Storage Area Networks (SAN)
1-3 3 Network Attached Storage (NAS)
1-3 4 Storage Virtualization
1-4 Data Center Compute
1-4 1 Server Technologies
1-4 2 Virtualization Technologies
1-4 3 High-Performance Computing (HPC)
1-4 4 Cloud Computing
2 Data Center Operations
2-1 Data Center Maintenance
2-1 1 Preventive Maintenance
2-1 2 Troubleshooting Techniques
2-1 3 Equipment Replacement and Upgrades
2-1 4 Documentation and Reporting
2-2 Data Center Monitoring
2-2 1 Monitoring Tools and Systems
2-2 2 Performance Metrics
2-2 3 Alerting and Notifications
2-2 4 Capacity Planning
2-3 Data Center Security
2-3 1 Physical Security Measures
2-3 2 Network Security Measures
2-3 3 Data Protection and Encryption
2-3 4 Incident Response and Management
2-4 Data Center Compliance
2-4 1 Regulatory Requirements
2-4 2 Industry Standards
2-4 3 Audit and Compliance Checks
2-4 4 Risk Management
3 Troubleshooting and Support
3-1 Troubleshooting Methodologies
3-1 1 Problem Identification
3-1 2 Root Cause Analysis
3-1 3 Resolution Strategies
3-1 4 Post-Incident Review
3-2 Support Tools and Techniques
3-2 1 Diagnostic Tools
3-2 2 Remote Support Techniques
3-2 3 Collaboration Tools
3-2 4 Knowledge Management
3-3 Customer Interaction
3-3 1 Communication Skills
3-3 2 Customer Service Techniques
3-3 3 Escalation Procedures
3-3 4 Feedback and Improvement
3-4 Continuous Learning and Improvement
3-4 1 Training and Development
3-4 2 Industry Trends and Updates
3-4 3 Certification Maintenance
3-4 4 Professional Development
2-2 Data Center Monitoring Explained

2-2 Data Center Monitoring Explained

Key Concepts

Real-Time Monitoring

Real-time monitoring involves continuously observing the operational status of data center components, such as servers, storage devices, and network equipment. This ensures that any issues are detected immediately, allowing for quick resolution and minimizing downtime. Real-time monitoring tools provide live data feeds and dashboards to visualize the current state of the data center.

Think of real-time monitoring as having a security guard constantly watching a surveillance screen in a control room, ready to respond to any unusual activity.

Performance Metrics

Performance metrics are quantitative measures used to evaluate the performance of data center components. Common metrics include CPU utilization, memory usage, disk I/O, and network bandwidth. Monitoring these metrics helps identify bottlenecks and ensure that the data center operates efficiently. Performance metrics are often collected and analyzed using specialized software.

Consider performance metrics as the key performance indicators (KPIs) of a business, such as sales figures or customer satisfaction scores, that help assess how well the business is performing.

Alert Systems

Alert systems notify data center administrators of any anomalies or issues detected during monitoring. These alerts can be sent via email, SMS, or through a monitoring dashboard. Effective alert systems prioritize alerts based on severity, ensuring that critical issues are addressed first. Alerts help in proactive problem-solving and prevent minor issues from escalating into major failures.

Think of alert systems as smoke alarms in a building. When a fire is detected, the alarm sounds immediately, alerting occupants to evacuate and calling for help.

Log Management

Log management involves collecting, storing, and analyzing logs generated by data center components. Logs provide detailed records of system events, errors, and user activities. By analyzing logs, administrators can identify patterns, troubleshoot issues, and improve system security. Log management tools aggregate logs from various sources and provide search and analysis capabilities.

Consider log management as keeping a detailed diary of daily activities. By reviewing the diary, you can understand what happened, why it happened, and how to prevent similar events in the future.

Capacity Planning

Capacity planning involves forecasting future resource needs based on current usage trends and growth projections. This ensures that the data center has sufficient resources, such as storage, processing power, and network bandwidth, to meet demand. Effective capacity planning helps avoid over-provisioning or under-provisioning of resources, optimizing costs and performance.

Think of capacity planning as planning a road trip. You need to estimate how much fuel, food, and lodging you'll need based on the distance and duration of the trip to ensure a smooth journey without running out of resources.