Cisco Certified Technician (CCT) - Data Center
1 Data Center Technologies
1-1 Data Center Fundamentals
1-1 1 Data Center Infrastructure
1-1 2 Data Center Design Principles
1-1 3 Data Center Power and Cooling
1-1 4 Data Center Physical Security
1-2 Data Center Networking
1-2 1 Network Design and Architecture
1-2 2 Network Devices and Protocols
1-2 3 Virtual Networking
1-2 4 Network Security
1-3 Data Center Storage
1-3 1 Storage Technologies
1-3 2 Storage Area Networks (SAN)
1-3 3 Network Attached Storage (NAS)
1-3 4 Storage Virtualization
1-4 Data Center Compute
1-4 1 Server Technologies
1-4 2 Virtualization Technologies
1-4 3 High-Performance Computing (HPC)
1-4 4 Cloud Computing
2 Data Center Operations
2-1 Data Center Maintenance
2-1 1 Preventive Maintenance
2-1 2 Troubleshooting Techniques
2-1 3 Equipment Replacement and Upgrades
2-1 4 Documentation and Reporting
2-2 Data Center Monitoring
2-2 1 Monitoring Tools and Systems
2-2 2 Performance Metrics
2-2 3 Alerting and Notifications
2-2 4 Capacity Planning
2-3 Data Center Security
2-3 1 Physical Security Measures
2-3 2 Network Security Measures
2-3 3 Data Protection and Encryption
2-3 4 Incident Response and Management
2-4 Data Center Compliance
2-4 1 Regulatory Requirements
2-4 2 Industry Standards
2-4 3 Audit and Compliance Checks
2-4 4 Risk Management
3 Troubleshooting and Support
3-1 Troubleshooting Methodologies
3-1 1 Problem Identification
3-1 2 Root Cause Analysis
3-1 3 Resolution Strategies
3-1 4 Post-Incident Review
3-2 Support Tools and Techniques
3-2 1 Diagnostic Tools
3-2 2 Remote Support Techniques
3-2 3 Collaboration Tools
3-2 4 Knowledge Management
3-3 Customer Interaction
3-3 1 Communication Skills
3-3 2 Customer Service Techniques
3-3 3 Escalation Procedures
3-3 4 Feedback and Improvement
3-4 Continuous Learning and Improvement
3-4 1 Training and Development
3-4 2 Industry Trends and Updates
3-4 3 Certification Maintenance
3-4 4 Professional Development
2- Data Center Operations Explained

2- Data Center Operations Explained

Key Concepts

Data Center Infrastructure Management (DCIM)

Data Center Infrastructure Management (DCIM) is the practice of integrating IT and facility management to optimize the performance, efficiency, and reliability of the data center. DCIM tools provide a comprehensive view of the data center's physical infrastructure, including power, cooling, and physical space. These tools help in monitoring, managing, and planning the data center's resources effectively.

Think of DCIM as a sophisticated control room in a large building, where all the systems (electrical, HVAC, security) are monitored and managed from a central location, ensuring everything runs smoothly and efficiently.

Power Management

Power management in a data center involves ensuring a continuous and reliable power supply to all IT equipment. This includes the use of uninterruptible power supplies (UPS), power distribution units (PDUs), and backup generators. Power management systems monitor power usage, detect anomalies, and switch to backup power sources if the primary power fails.

Imagine power management as a robust electrical grid that ensures every home in a city has electricity. If the main power line fails, backup generators kick in to keep the lights on.

Cooling Systems

Cooling systems in a data center are crucial for maintaining optimal temperatures to prevent overheating of IT equipment. Common cooling methods include air conditioning, liquid cooling, and thermal containment. These systems ensure that the data center operates within the recommended temperature and humidity ranges, which are essential for the longevity and performance of the equipment.

Consider cooling systems as the HVAC units in a large office building, ensuring that every room remains at a comfortable temperature, preventing equipment from overheating and malfunctioning.

Physical Security

Physical security in a data center involves protecting the facility and its assets from unauthorized access, theft, and damage. This includes measures such as access control systems, surveillance cameras, biometric authentication, and security personnel. Physical security ensures that only authorized personnel can enter critical areas of the data center.

Think of physical security as a high-security vault in a bank, where only authorized personnel with the right credentials can access the valuable assets inside.